Return & Refund

We want you to be happy with your purchase! Please review our policy carefully before placing your order.

Returns

• We only accept returns or exchanges if the item you received is defective, damaged, or incorrect.
• Return requests must be made within 7 days of receiving your order.
• Returned items must be unused, in their original condition, and include all original packaging.
• We cannot accept returns for reasons such as wrong size, change of mind, or personal preference, as each item is specially made for you.

Refunds

• Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
• If approved, your refund will be processed and automatically applied to your original payment method within a few business days.
• Please note that shipping costs are non-refundable. If you receive a refund, the return shipping fee (if any) will be deducted from your total.

Late or Missing Refunds

If you haven’t received your refund after approval:

1. Re-check your bank account.
2. Contact your credit card company (it may take some time before the refund is officially posted).
3. Contact your bank, as processing times can vary.
   If you’ve done all of this and still haven’t received your refund, please contact us at [email protected].

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item, email us at [email protected] with your order details, and we’ll take care of the rest.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded or exchanged.

Gifts

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return once we receive the returned product.
• If the item was not marked as a gift, or the order was shipped to the gift giver, the refund will be issued to the original purchaser.

Shipping & Returns Process

• To initiate a return, please contact us by email first. We will provide instructions for sending the item back.
• Customers are responsible for return shipping costs, unless the return is due to our error.
• Depending on your location, the time it may take for an exchanged product to reach you may vary.
• For items over $35, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without proof of tracking.

Order Cancellations

Orders can only be canceled within 12 hours of purchase. After this time, production begins and we are unable to make changes or cancellations.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact our support team at [email protected].